His Excellency Mohammed Abdullah Al Gergawi, Minister of Cabinet Affairs, and Head of the Organizing Committee for the Government Summit, said that the principal pillars of the second annual summit, which will held under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President Prime Minister and Ruler of Dubai, will be citizen’s happiness, lessons from the private sector and the future of government services.

Al Gergawi said that the agenda of the Summit, which is held under the theme Leading Government Services, from 10 – 12 February 2014 has been inspired by the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum during the first Summit that had focused on developing creative concepts in providing government services and the vision of His Highness for future government that exceeds customers’ expectations beside finding an inspiring model of government services based on the ‘five-star’ hospitality, financial services and aviation industries, for which the United Arab Emirates is internationally renowned.

Al Gergawi stressed on the Government Summit’s role as an interactive platform to consolidate the UAE’s regional and international leading position in the development of government performance and moving toward mobile government that reaches out to people as well as shifting to mobile cities that can accomplish customer transactions at any time for enhanced quality of life in line with the UAE Vision 2021.

The 2014 Summit will provide an ideal platform for senior government officials to share best practices, and discuss key topics that lead to the highest possible levels of customer experience.

Attracting Further Strategic Partnerships

Al Gergawi highlighted that the Summit in its second edition continues its partnerships with a number of international organisations and institutions such as the United Nations, Organization for Economic Cooperation and Development, and at the national level with the Mohammed bin Rashid School of Government as a Knowledge Partner. Following the overwhelming success of the Government Summit in its first edition, UAE University is also coming on board as another major knowledge Partner, and the World Economic Forum as a Strategic Partner.

The Summit will be attended by over 60 VIP speakers and intellectuals in addition to over 3500 delegates. It will witness the launch of a series of international reports on the development of government services, and propose many worksheets and constructive discussions that will contribute to the expansion and dissemination of knowledge and establishing a model government sector development in the region.

The previous edition of the Summit received strong support from the UAE leadership. It was also very positively received by the public, and discussed topics of concern on a regional and international level.

During the last Summit, the UAE leadership established a new model for governmental transparency at the regional level, and an innovative practice of directly interacting with the public on topics related to national, social and development issues.