A Dialogue on the Future of Government Services
- In the digital era we live in, governments worldwide are faced with the challenge of modernizing their digital infrastructure and services to meet the needs and expectations of an ever-more tech-savvy population, who today expect governments to deliver levels of quality, speed and convenience that are on par with those delivered by the private sector, and more specifically the global applications that citizens enjoy in everyday life.
- Digital Transformation is a multi-faceted endeavor that requires input and buy-in from a broad and diverse spectrum of stakeholders – i.e., from intergovernmental agencies and local authorities to private sector partners, NGOs, and, crucially, the citizens themselves. Each plays a vital role in shaping the digital landscape of a nation.
- AI can significantly enhance government services by improving efficiency and internal operations, increasing the effectiveness of public policies, boosting the responsiveness and reliability of public services, and enhancing transparency and accountability.
In its 6th Edition, the Government Services Forum, part of the World Governments Summit 2024, brought together senior leaders from the public and private sectors from around the world to engage in a dialogue on the future of government services. The forum was an exclusive opportunity to strategically connect and converse on a platform engineered to propel shared experiences and challenges into meaningful dialogue and action. The 2024 edition of the forum focused on human-centric service design, AI-powered government services and government digital transformation.
This report streamlines the roundtable discussions into practical ideas, highlighting the XDGs as an essential platform for not just maintaining the momentum of the SDGs.
Generative AI's impact extends across all industries, transcending boundaries to reshape the way businesses operate.
The COVID-19 pandemic exposed the urgent need for cities worldwide to become more resilient. Since then, that need has only grown. Urbanization is making city populations swell, and growth is projected to continue in the coming decades.