Government Services Forum: A Dialogue On The Future Of Government Services
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The new frontiers that governments are exploring to deliver the services of tomorrow
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The key foundational factors that governments must have in place if governments are to transform services
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The continued importance that must be placed on putting humans at the heart of all design and transformation
Based on research and the views of a diverse panel of senior leaders from the public and private sectors that participated in the Government Services Forum, this report outlines several topics.
The new frontiers that governments are exploring to deliver the services of tomorrow, the key foundational factors that governments must have in place if governments are to transform services and create long-term value from some of the technologies they may choose to invest in going forward, the continued importance that must be placed on putting the human at the heart of all design and transformation.
These are some of the takeaways from the discussions at the fifth edition of the Government Services Forum as the panelists deliberated upon taking a human-centered approach to redesign and implement services.
The term ‘government service’ does not necessarily conjure up the most fantastical image in the minds of its ultimate customers – citizens or residents of a particular country. Governments, while providing some of the most essential and critical serv
The modern world is being shaped by extraordinary technological transitions and digital innovation. This remarkable pace of change is being fueled in part through rapid expansion and exponential growth of the digital space.