Harnessing Citizen Sentiment to Improve Experience for Public Services
- Global direction
- The UAE Direction
- The UAE Federal Government Happiness Meter Initiative
- Potential use cases for the Happiness Meter
- Challenges and key takeaways
The shift towards a citizen-centric government has become imperative for governments all around the world
to remain efficient, trusted, and competitive. The GCC region is no exception. While the fundamental drivers to
improve citizen experience are similar across the globe, the region’s current economic and sociodemographic
dynamic makes certain drivers more prominent than others.
The COVID-19 pandemic is having profound economic, social and political impacts across the globe. Its effects are spreading throughout the entire transport sector, and urban mobility is no exception. Public transport agencies, operators and other
Many companies are desperately looking for candidates to fill their increasing job vacancies. Meanwhile hundreds of millions of unemployed, overqualified or under-skilled workers do not, or no longer have, the relevant skillsets required to fulfil sp
The rapid economic growth of Gulf Cooperation Council (GCC) countries has placed great pressure on resources and has increased the amount of waste and emissions, to the detriment of the region. While GCC countries have started to explore sustainable