Government Summit Coffee Table book comprises a summary of The Government Summit 2014, by documenting the major and the side events of the Government Summit. This book includes a summary of the second Government Summit proceedings held under the theme "Leading Government Services” and under the patronage and presence of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai. The book also contains an overview of the sessions held during the summit. In addition it presents a brief opening of the Museum of Future Government Services, as well as pictures of the Best M-Government service Award Ceremony 2014.

This report highlights the experience of the public sector in the United Arab Emirates in transforming the traditional culture based on typical procedural and bureaucratic routine to a culture responsive to customer needs

The study is a comprehensive effort to assess the maturity and sophistication of digital government in 10 countries (Brazil, Germany, India, Norway, Singapore, South Korea, KSA, UAE, UK, and USA). It follows their pathways to digital excellence and aims to provide a thorough and insightful analysis on what sets the leaders apart.

The Future of Government Smart Toolbox presented in this report is called “smart”, alluding to the mix of soft and hard power elements that enhance government performance. The operational question the authors attempt to answer is how technology can help governments get better at dealing with core government priorities such as stovepiping bureaucracies, delivery of services, trust, leadership, security and innovation.

The Index is intended to improve constituents’ quality of life by promoting a citizen-centric view and highlighting what drives satisfaction with digital government services.

This report aims to improve understanding of public service delivery in the Arab region by providing a broad view of service delivery environments, outputs and enablers; as well as regional challenges and strengths, and the overall quality of public services in the Arab world.