From Customer Satisfaction Measurement To Customer-Centricity
From Customer Satisfaction Measurement To Customer-Centricity
From Customer Satisfaction Measurement To Customer-Centricity
In collaboration with
These are some of the takeaways from the discussions at the fifth edition of the Government Services Forum as the panelists deliberated upon taking a human-centered approach to redesign and implement services.
In collaboration with
The term ‘government service’ does not necessarily conjure up the most fantastical image in the minds of its ultimate customers – citizens or residents of a particular country. Governments, while providing some of the most essential and critical serv
In collaboration with
Digital technology, near unlimited data, increased computing power, expanding communication bandwidth, and the 24/7 online mindset are converging to create a fully digitalized reality that mimics and parallels the analogue ‘real’ world.